faq

We provide premier shoreside and onboard support to Captains, owners, guests, and crew. Acting as your dedicated lifestyle and experience curator during your voyage, we manage everything from gourmet provisioning and bespoke onboard event design to arranging private jet transfers, VIP event access, and curated local excursions.

While we specialize in last-minute miracles, we recommend booking 3 months in advance during peak Seasons.  This ensures guaranteed  availability for top-tier events, and   exclusive, highly sought-after experiences. 

 No, we are not yacht brokers. However, we work closely with the industry's finest brokerages and are delighted to introduce you to our curated network of select vessels and Captains to help initiate your voyage. 

 Absolutely. Whether sourcing rare vintage wines or coordinating with private chefs to meet strict dietary, cultural, or medical requirements, we leverage an elite global network of specialized purveyors to secure exactly what you need.

 We tailor every voyage through our detailed Guest Profile process. This in-depth profile allows you to share your vision, distinct expectations, and specific requests, enabling us to design a seamless, highly personalized experience from departure to arrival. 

 We operate as an independent luxury concierge service. Whether we are retained directly by your Captain, introduced via professional referral, or engaged personally by you, our mission remains the same: delivering bespoke, five-star guest lifestyle experiences.You can engage our services in three distinct ways:

Our services can be engaged in three distinct ways:

• Captain-Directed: Your Captain may retain us to manage specialized shoreside logistics, provisioning, onboard events, and guest relations & experiences.
• Professional Referral: We are frequently recommended by Captains/owners/brokers as a trusted partner with an unrivaled local network to fulfill guest requests.  
• Direct Engagement: You may engage us personally to manage exclusive land-based itineraries, luxury concierge needs, private events, and lifestyle management - all "keys" to your bespoke voyage.  ***In these cases, we work in full coordination with your Captain to ensure a smooth experience.

Storage space is at a premium even on luxury vessels, so we highly recommend soft-sided, collapsible luggage. Essential packing items include premium high-SPF lotion formulas—as spray sunscreens can severely stain teak decks—non-marking rubber-soled boat shoes, and elegant, casual resort wear. 

The Captain always maintains final authority regarding vessel safety and navigation. Should weather conditions disrupt your planned route, we work in immediate coordination with the bridge and your team to seamlessly adjust your itinerary,  or arrange exclusive shore-based experiences.